Menu

FAQs & Warranty

Warranty Coverage
By choosing Sam Jordan to supply your new car, you are buying from a reputable, family owned business which has been established since 2005, and I am proud to have received a portfolio of excellent reviews on Google and social media. Hopefully this offers a degree of reassurance that we only sell cars of good quality, all of which history checked with the likes of Experian/HPI, and generally with full service histories, as well as being well prepared.

In addition to this we can offer the back up of a warranty for your purchase, provided by the highly rated Warranty Solutions Group. These warranties not only cover more parts than any other warranty provider, but you'll also get fantastic service and a huge range of benefits for complete peace of mind.

At Sam Jordan Cars, we offer a range of comprehensive warranty packages through Warranty Solutions Group (WSG), activated the moment you drive away. Whether you’re looking for Gold or Platinum coverage, and no matter the duration or claim limit that fits your needs, we can provide a personalized quote tailored just for you. All WSG warranties include breakdown cover for added peace of mind. Once your warranty is activated, you’ll receive a brochure and certification, with confirmation also sent directly to your email by WSG. To learn more about WSG and explore their package options, feel free to visit their website or let us know if you'd prefer a customer brochure emailed to you.
Vehicle Repairs car be expensive
We offer two levels of cover:
Warranty Questions
What does my car warranty cover?
With WSG, your vehicle is covered for a huge range of parts and the labour times involved to repair or replace them.

Platinum and Gold both cover around 6,000 mechanical, electrical and electronic components including many that are normally excluded by other warranty companies. Silver covers a range of listed items and is designed with the older or higher mileage vehicle in mind.

Explore the different plan types above to find out more.
What does it NOT cover?
Naturally there are some parts and faults that we just can't cover such as bodywork, trim, general maintenance and service items.

Our Platinum and Gold plans are so advanced that it's almost impossible to list every covered item, therefore you'll only find the exclusions. Anything not listed under exclusions is covered.

Silver only lists the covered items so anything not shown is specifically excluded.
What happens if my car exceeds the age and mileage parameters?
The age and mileage parameters of our standard car warranties only apply to the vehicle at the warranty start date. If you exceed these age or mileage parameters during your warranty term, don't worry - your cover simply continues for the remainder.

The exception is where you have our Platinum warranty, which includes wear & tear cover until your vehicle reaches 100,000 miles. After this, the wear & tear element ceases but the rest of your cover remains the same.
How many claims can I make?
You can make unlimited claims with each one up to your chosen claim limit, up to the current market value of your car at the time of claim. All claims include the cost of parts, labour and VAT.
How do I make a claim?
Before you have any work carried out, you must contact our claims team on 0800 060 8610 or email us at claims@warrantysolutionsgroup.co.uk. We'll need to provide an authorisation code to the garage for the repairs to be done.

The full claims process can be found here.

Note: We won't be able to pay for any repairs that are carried out without our authorisation.
What is a used car warranty?
A used car warranty is a written guarantee covering a list of mechanical, electrical and electronic parts against sudden failure. It's designed to pay for some or all of the costs involved with repairing or replacing those parts within a certain time frame.

Modern vehicles contain thousands of complex moving components. When something goes wrong, it can result in escalating repair bills. A used car warranty could save you thousands of pounds in repair costs.
Why is my warranty different to the above?
Some of our dealers offer customised products, so you may find that your cover has some differences to our standard range. If you'd like to discuss the cover you've been offered, please get in touch with us or speak to your dealer.
How do I take out a WSG warranty?
You'll need to purchase a used car from one of our approved dealerships to receive or be offered a WSG motor warranty. Please contact us to find out who your nearest dealers are.

In most cases, your plan can then be upgraded or extended around the start date, or renewed around the expiry date.
Do I need to use one of your garages?
In most cases, you'll be able to choose whether you use our car repairer network or your own garage. We work directly with hundreds of garages across the UK, which also means that we settle claims with them directly.

If you use your own, please bear in mind that we have a set labour rate so any excess labour charges over and above this will be your responsibility. The garage also may want you to settle the bill first, in which case we'll reimburse you once we've received the repair invoice and any documents requested.

Depending on the nature of the claim, your vehicle may need to be seen by a specialist. We also work directly with a number of repairers that specialise in systems such as turbos, gearboxes, engines, drive lines, ECUs and power steering.

Customer Reviews

See All

Contact Details

Bury St Edmunds
Suffolk
IP29 4RD 01284 711851 07919 156653

Get Directions